Flight + Hotel Booking Policy

MAARLAB RETHINKING SLU, with Tax ID (C.I.F.) B76811868, ATOL license number 12023, and registered address at C/ Ramón y Cajal, 53, Santa Cruz de Tenerife (Tenerife), acts as an organizing travel agency for package holidays (flight + hotel), in accordance with Royal Legislative Decree 1/2007, of November 16, approving the revised text of the General Law for the Protection of Consumers and Users and other complementary laws.

Below is the information regarding the applicable conditions for package travel bookings (flight + hotel) managed by MAARLAB through the booking engine enabled on this site:

Regarding Flights

  • Non-refundable deposit.
  • Cancellation or modification of contracted services may incur management and cancellation fees borne by the booking holder, as well as, where applicable, the payment of the amounts informed for such cases, subject to fare conditions.

Regarding Accommodation

  • Cancellation policy according to the Hotel + Flight fare selected in this case. Allows changes up to 7 days before arrival.
  • Cancellation thereafter will result in a 100% charge of the total booking amount.
  • Includes travel assistance insurance during your stay. Check all the information here.

Transport Booking Conditions

  • Refunds: Transportation is non-refundable.
  • Online Check-In: To avoid additional fees and save time at the airport, we recommend using the airline's online check-in, usually available on the airline's website 24-48 hours before scheduled flight departure. Please contact us if you need our assistance.
  • Transit Visa: An airport transit visa may be required when you have booked connecting flights. If you do not hold the necessary visas, airlines may not allow you to board.
  • Connecting Flights: When traveling with multiple airlines, you usually have to collect your baggage and check it in again at each airport. As this means you must leave the airport transit area, please note that the risk of visa complications is higher.
  • Prices for extra luggage are non-refundable. NOTE: If extra luggage purchase is not available during the booking process, please contact the airline directly for extra luggage.
  • For flights, we recommend checking in online using the airline's website to avoid extra charges and confirming flight information with the airline.
  • The contracted fare might include seat selection option. To manage seat selection once the booking is completed, you can do so on the airline's website using your reference number.

ATOL Financial Protection (Only for departures from the UK)

"Your Financial Protection: When you buy an ATOL protected flight or flight inclusive holiday from us, you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong."

"We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable)."

"If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit, you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme."

Booking Conditions with Ryanair

In the event that your flight is operated by a low-cost airline, it is important to check the special conditions of your flight. In the case of Ryanair, their policy requires an online verification procedure to be completed by the traveler to finish the check-in process, which will incur an additional cost per booking.

The traveler can complete this online verification process through their website or present themselves at the airport check-in desk on the day of travel at least 120 minutes before flight departure. To complete the process, a valid ID card or passport as well as a device with a front camera will be required.

Detailed and up-to-date information can be found via the following link: More information about Ryanair.